Refund policy

Last updated: October 14, 2026

REFUND AND RETURNS POLICY

30-DAY HASSLE-FREE RETURNS

At NorthKey Electronic, we want you to shop with complete confidence. If you are not satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund — no questions asked.

HOW TO REQUEST A RETURN

To start a return, email us at reynaldolopez857@gmail.com with your order number. We will provide you with return instructions and, where applicable, a return shipping label.

CONDITIONS

Items should be returned in their original condition and packaging.
To be eligible for a full refund, returns must be initiated within 30 days of the delivery date.
Items reported as defective or damaged on arrival are covered regardless of condition — contact us with photos and we will make it right.

REFUNDS

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment, in United States Dollars (USD), within a reasonable number of days. Please note that your bank or credit card company may take additional time to post the refund.

LATE OR MISSING REFUNDS

If you have not received your refund after the expected processing time, first check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, contact us at reynaldolopez857@gmail.com.